A Senior Human Resources manager recently said that one of the challenges companies face when adding new employees are candidates' not being interviewed for the very skills the position calls for. She finds that there is a real need to bring in a company to train managers in the art of asking questions, and waiting for candidates to answer them.

When we benchmark a position for our clients, we bring together company stakeholders from diverse backgrounds to focus on the key accountabilities for a position. When you study an organizational chart, you find that all the positions are connected to one another. In reality, the company or business cannot function well unless all the positions on the organizational chart are working together. We learned that benchmarking positions to get stakeholders to talk to one another is vital to selecting the right person for any given position. We learned that a sales position can affect accounting as well as shipping and customer service. From a company-wide point of view, folks in all these and other positions have great input for the benchmarking process.

Our clients receive an outstanding benchmark report that identifies 55 factors that apply to a specific position they need filled. These factors are ranked in order of importance. The report also contains a feedback section that outlines the most critical factors for the position as ranked by the stakeholders; this feedback section can later be used to hold the employee accountable to the key responsibilities of the position. Furthermore, the report also includes a set of questions that our clients can ask the candidates during interviews.

The senior HR manager said these questions are key to a successful hire because they force the interviewer to focus on the core accountabilities of the position. This information is crucial: it is what enables an interviewer to determine whether a candidate will be able to "walk the walk" after the talk of the interview is over. 

Source: John Mathis, Owner/President, Keyline Company, Inc. All rights reserved worldwide. Copyright protected.