"Things are going very well, by the way. Our team refers to you by name often (usually without cursing, too!!). You've been the impetus for some..."
Talent
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Ways to satisfy your customers #7: Know your product or service inside out. And if you don’t, make sure you have resources to help you. Sales people have difficult convincing prospects to become customers when they do not know the features and benefits of the products or...  Read MorePublished: August 18, 2011 08:35 AM |
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Ways to satisfy your customers #6: When something goes wrong, apologize. When something goes wrong, apologize. Arguing the point will only frustrate the customer more. The person who is a successful customer service agent is a gift to the company and the customers he or... Read MorePublished: August 17, 2011 07:09 AM |
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Ways to satisfy your customers #5: Keep your promises. Keep your promises. Nothing will upset your customers more than a false guarantee. Sometimes promises are made without much thought about what it will mean to a company's bottom line if the promis... Read MorePublished: August 12, 2011 11:20 AM |
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Ways to satisfy your customers #3: Keep your customers informed. If your website will be down for maintenance, let them know ahead of time so they can plan accordingly. Today many prospects and customers use the internet to gather information and compare comp... Read MorePublished: August 10, 2011 08:01 AM |
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As a Customer How Do You Define Good Customer Service As a customer, how do you define your customer satisfaction? Within your organization, how do you define customer satisfaction? Do your answers differ? How do you define the customer satisfacti... Read MorePublished: August 03, 2011 08:01 AM |