"We are interested in using your services again. I have to admit that you hit the nail on the head with our last hire. To make a long story short,..."
Assessments
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Accountability should start at the top, setting an example. Many years ago, I had a client who was very pleased with the warehouse manager. He was on the job every day and could be trusted to value the company. During one of my follow up visit...  Read MorePublished: October 18, 2011 08:15 AM |
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What’s the best way to identify a job’s key accountabilities? Benchmark it! Benchmarking a position's key accountabilities is an outstanding way to provide job related information to new hires AND incumbents about what are expected of them when they perform the duties of... Read MorePublished: September 26, 2011 09:02 AM |
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Selecting and Retaining Top Talent: Using Assessments for Superior Selection Here’s a statistic for you; the hospitality industry suffers from a 46% turnover rate.(1) That’s out of control. To be sure, average turnover in other industries is less, but kee... Read MorePublished: September 17, 2011 06:54 AM |
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Do you know if your customers will refer your company or purchase from you again? Do you know if your customers will refer your company or purchase from you again? What a profound question that is asked in the headline of an article in INC. magazine. I think owners, manage... Read MorePublished: August 23, 2011 07:00 AM |
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Take time with your customers. It’s more valuable to satisfy your customer the first time around, instead of having a quick conversation leaving the situation unresolved and resulting in a follow-up call/visit. Have you not... Read MorePublished: August 19, 2011 07:51 AM |